QPCM - Qualified Professional Case Manager
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The Certification for Healthcare Professional transitioning into Case Management, Utilization Review, Discharge Planning and Disease Management

Resume Tips and Guidelines

DONíT MISS: New tips and career resources added to this section regularly.

This section is focused on helping students to create a new resume that will advertise and promote their newly acquired certification and case management skills to potential employers.

As you start the process of writing a new resume, remember that the sole purpose of your resume and cover letter is to obtain an interview.

Because you are applying for a position for which you have limited paid work experience, your resume should emphasize:
  • Concrete, transferable and verifiable skills*
  • Relevant professional certifications (i.e. QPCM) that are applicable to the job you are applying for
  • Case management-related training and educational achievements (your post graduate education e.g. Certificate of Achievement in Case Management)

*Skills that were developed and transferred from your past experience in nursing. Select the skill areas that most closely apply to the position you are seeking and then briefly describe the experiences that developed those skills. (NOTE: It is not enough just to say you have "strong communication or analytical abilities" without providing proof.)

Remember, your resume paints a picture of you to the employer. As you write your resume, consider what image you want to project and how it matches what they are looking for.

And always make sure to focus on qualities that distinguish you from other applicants with similar skills.

Organize Your Resume into the Following Sections:

NOTE: Each resume must be customized for each position you apply for. The following sections are merely suggestions.
  1. Your Contact Information
    This includes your name, street address, city, state, zip code, home phone number, and email.
    • Always place this information at the top of the page since electronic databases scan for this information within the first few lines of the resume
    • Only include your business phone number if you are able to receive calls at work and talk without being interrupted.

  2. Career Objective
    Your career objective should provide a clear, concise and compelling first impression, specifically designed to motivate the employer to keep reading and learn more about you as a potential employee.

  3. Summary of Qualifications (with bullets)
    A summary of qualifications section highlights your:
    • Skills
    • Relevant accomplishments
    • Educational background

    This section may be used in place of or in addition to a Career Objective.

    • Fifteen years of experience as RN working in hospital environment, with emphasis on the following areas:________________________
    • Certificate of Achievement in Case Management from : ______________________
    • QPCM Certification for Entry Level Case Managers

  4. Education
    Your educational history is placed near or at the top of the page because it is your most important qualification. Under this heading include the names of schools, dates attended, degrees and dates received, and major and minor fields of study. Internships or practicum experiences can also be included here. Limit the number of schools listed to three. More than that number will suggest that you were school hopping, and the employer may infer that you will go job hopping as well.

    You may also list relevant course work to give the employer a clearer sense of your job-related skills, including key words from the job description and/or the Certificate of Achievement course curriculum.

  5. Professional Experience
    This area can be titled "Work Experience," "Employment," "Employment History" or "Professional Experience." This category can include volunteer, intern or practicum experiences. You may include names of employers, dates, job titles and functions or experiences and accomplishments. Include part-time jobs held during your college years. In describing your work experience use positive words which will show your strengths. Leave out negative or neutral words. Descriptive job titles provide employers with information about what you did.

  6. Professional Accomplishments
    Employers are interested in learning about your accomplishments and results in the following areas:
    • Saving time or money
    • Solving problems
    • Improving products or services
    • Managing a crisis

  7. References
    • The names, addresses and phone numbers of references ARE NOT listed on your resume. It is usually best to state: References provided upon request.
    • References are usually former employers who can speak about the quality of your work. College professors are appropriate to list if they can discuss your qualifications.
    • Always obtain permission from your potential references to use them as references.
    • Give your references a copy of your resume and keep them informed of employers who may contact them.
    • Consider coaching your references on your strengths as they relate to specific jobs.

Guidelines and Insights about Electronic Resumes
The following articles and links will give you information about electronic resumes.
Additional Keys to Success

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