QPCM - Qualified Professional Case Manager
QPCM is included in the list of national certifications for
ANCC Magnet Recognition Program®


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The Certification for Healthcare Professional transitioning into Case Management, Utilization Review, Discharge Planning and Disease Management


Info for Employers
Thank you for your interest in QPCM certified case managers. QPCM is the first national certification for entry level case managers.

This certification recognizes RNs who have successfully completed a pre-approved Case Management Certificate program as well as having passed a rigorous examination that confirms their knowledge and understanding of case management skills, concepts, methods and models.

It is the goal of QPCM.org to promote the benefit of hiring entry level case managers and to provide a data base of recent certificants as a source of qualified candidates for employment opportunities.

It is not the intent of the QPCM organization to guarantee that a specific individual is suitable for employment or to impose restrictive staffing requirements on an agency. Rather, the objective is to establish a national certification process that can be used with confidence by any interested party as a measure of an individual’s basic knowledge of entry level case management competencies.

If you have any questions about hiring one of our certificants, please email us and we'll be happy to answer any questions you might have.



Why Hire A QPCM Certified RN?

QPCM is the first nationally recognized certification for entry-level RN case managers.

According to U.S. labor statistics - "The healthcare and social assistance industry is expected to add the largest number of jobs over the projection period (2012 – 2022), almost 5.0 million new jobs – this is a growth of 23%. The healthcare industry will see an increase in the demand for all medical services. It will become the largest industry (measured by the number of jobs) by 2022, overtaking state and local government" ( http://www.bls.gov/opub/ted/2014/ted_20140110.htm ).

The Bureau of Labor Statistics, in its 2011 Occupational Outlook Handbook, specifies case management as a field projected to grow faster than other job categories (from "Industry Employment and output projections to 2022" by Richard Henderson, Monthly Labor Review, December 2013).

With this expansion of case management positions, each healthcare organization must prepare to meet this increasing demand for competent candidates to fill both new and vacated positions.

"Employers who embrace and support nurse certification are better positioned to thrive in this highly competitive healthcare market." (http://www.AACN.org/certifications/content).

As healthcare becomes more complex, it has also become increasingly vital to assure the public that healthcare professionals are competent.

"Everyone in the healthcare equation – patients, employers, nurses – benefits from certification as a mark of excellence." (http://www.aaacn.org)

All QPCM Certified Entry-level Case Managers have passed a rigorous exam that validates their knowledge of the core competencies of case management and their abilities to apply critical thinking skills to case management decisions and issues.



Employer FAQs

Learn how hiring QPCM certified Entry Level RN case managers will benefit your company.

  1. What is QPCM?
    QPCM is the first national certification for Entry level RN Case Managers.

  2. How was the QPCM certification exam developed?
    The QPCM exam was developed based on best practices in case management to produce a valid and reliable psychometrically sound and legally defensible assessment instrument. The examination content was evaluated by a team of experienced subject matter experts in the field of case management.

  3. How was the QPCM program designed?
    The QPCM program was designed according to the ICE (Institute for Credentialing Excellence) NCCA Accreditation standards (National Commission for Certifying Agencies)

  4. What does QPCM certification represent?
    The QPCM certification validates that each successful certificant has acquired a working knowledge of core case management competencies.

  5. How do Employers benefit by hiring QPCM entry level RN Case Managers?
    • QPCM certified case managers have passed a rigorous examination that covers case management core competencies
    • Hiring QPCMs reduces time and expense to recruit, hire and orient new entry level case managers
    • QPCM certified case managers have an attitude of enthusiasm, a thirst for knowledge and a demonstrated commitment to their new career path
    • The QPCM certification provides a recognizable standard of knowledge for hiring authorities

  6. What do the professionals say about the aging work-force and the roll that credentials play in helping employers?

    "With the aging case management work-force, bringing up younger professionals is a vitally current issue." - Suzanne Powell, RN, MBA, CCM, CPHQ

    "Professional credentials play a significant role in helping employers find the right people to fill those job opportunities, while helping employees become established and advance in their careers." - Melissa Murer Corrigan, President ICE

  7. Based on the QPCM eligibility requirements, what qualifications can hiring authorities count on when hiring a QPCM certified entry level case manager?

    The hiring authority can count on hiring candidates who are/have:
    • An active RN license with no restrictions
    • At least 3 years experience verifiable experience as a clinical nurse
    • Completion of a pre-approved post-graduate training in Case Management

      Click here for the list of appropriate and pre-approved Case Management Educational Programs.
    • Passed a rigorous certification examination covering the core competencies of case management (a minimum of XX contact hours)



Certificate vs Certification

  • What is the difference between a Certificate program and a professional certification?
    A certification assesses competency to perform; a certificate measures a level of knowledge.

    This definition comes from the Institute for Credentialing Excellence (ICE): "Professional or personnel certification is a voluntary process by which individuals' pre-acquired knowledge, skills, or competencies are evaluated against predetermined standards. The focus is on an assessment that is independent of a specific class, course, or other education/training program. Participants who demonstrate that they meet the standards by successfully completing the assessment process are granted the certification."

    The following information and table comes from the Universitey of Michigan's School of Public Health:

    Often the question is asked, "What's the difference between earning a certificate and certification?" To clarify the distinction between certificate and certification a comparison chart has been provided below.


Certificate Certification
Results from an educational process. Results from an assessment process.
For both newcomers and experienced professionals alike. Typically requires some amount of professional experience
Awarded by educational programs or institutions. Awarded by a third party, standard-setting organization.
Indicates completion of a course or series of course with specific focus; is different than a degree granting program. Indicates mastery/competency as measured against a defensible set of standards, usually by application or exam.
Course content set a variety of ways (faculty committee, dean, instructor, occasionally through defensible analysis of topic area). Standards set through a defensible, industry-wide process (job analysis/role delineation that results in an outline of required knowledge and skills).
Usually listed on a resume detailing education; many issue a document to hang on the wall. Typically results in a designation to use after one's name (C.P.H., C.H.E.S.); may result in a document to hang or keep in a wallet.
Is the end result; demonstrates knowledge of course content at the end of a set period in time. Has ongoing requirements in order to maintain; holder must demonstrate he/she continues to meet requirements. C.E.U.'s are continuing education units. For example, RN's and other allied health professionals are required to complete annual C.E.U.'s to keep their licensure.
Provides the basis and gateway for achieving a degree. No relationship with attaining higher education or degree.



QPCM Certification Overview
  • What is QPCM?
    This certification is the first nationally recognized certification for entry-level case managers. It is the only entry-level certification developed for nurses, by nurses, and focused specifically on nursing case management.

    The QPCM is a certification expressly developed to recognize RNs who have met a high standard of educational and work-related eligibility requirements and who have passed a rigorous examination demonstrating a mastery of entry level case management skills.

    Additionally, this certification was developed as a tool to be used by employers and hiring authorities to identify candidates qualified for entry level case management positions.


  • How do I know the QPCM certification is a valid measure of case management competence?
    This examination was developed based on best practices in case management and to produce a valid and reliable assessment instrument.

    The examination content was evaluated and approved by a team of experienced subject matter experts in the field of case management and designed according to the ICE (Institute for Credentialing Excellence) NCCA Accreditation standards (National Commission for Certifying Agencies). The QPCM national certification examination has been developed by the experienced test development experts at QPCM.org.

    The examination development process included:
    • Role delineation analysis/selection and ranking of content domains
    • Test blueprint development
    • Test construction
    • Passing point (cut score) determination

    National certifications for Case Managers, who have several years experience in the profession, already exist; however prior to the QPCM Certification Exam no comparable exam was in place for entry-level candidates. QPCM’s internal subject matter experts drew from existing work in role delineation which provides well defined critical performance- domains of knowledge associated with the field of case management for seasoned practitioners (e.g., www.cmsa.org/portals/0/pdf/memberonly/standardsofpractice.pdf ) The QPCM experts selected 10 domains of Case Management, which were then ranked by an external panel of subject matter experts SMEs (having experience with various hospital and institutional settings, health care models, disease management, rehabilitation, elder care, and workers compensation). The external panel of SMEs ranked the domains independently for their importance with respect to potential employer expectations and needs for entry level professionals desiring to enter the field of case management.

    Based upon the selection and weighting of content domains, a test blueprint and a bank of potential exam items were developed by the QPCM Exam Development Team. Exam items were subject to three successive analysis efforts by an external panel of experts. After each round of analysis, the QPCM Exam Development Team revised the items in the item bank according to the recommendations of the external SMEs.

    The certification examination consists of 79 independent multiple-choice items and 21 scenario-based questions that also are delivered as multiple choice questions. These questions are designed to test both the content knowledge and the critical thinking skills necessary for successful entry-level case managers. Items have been written, revised, recommended for inclusion in the exam by seasoned case managers with knowledge, expertise, and managerial experience in representative areas of case management, and placed in an item bank. All items which appear on the examinations have been reviewed for the following: Content relevance, importance, level of difficulty, cultural bias, psychometric quality, clarity, grammar, and spelling.


  • What is the benefit of being QPCM certified?
    Until the introduction of the QPCM certification in 2014, there was no method for identifying the most qualified and competent candidates for entry level case management positions.

    By meeting the educational eligibility requirements for the QPCM certifications, certificants are more fully prepared for entry into their new career in case management.

    The QPCM certification confirms each certificants' level of knowledge and understanding of the essential components of case management; it prepares the certificant to confidently and competently market her/himself as a qualified and desirable candidate; and most importantly, enables the certificant to stand out from the crowd of other job applicants.


  • With the QPCM certification, what am I qualified to do?
    There are many entry level jobs available for RN Case Managers in the following areas:
    • Disease Management
    • Community Care Management
    • Hospital Discharge Planning
    • Utilization Review
    • Home Care
    • Pre-Authorization
    • Catastrophic Case Management


  • Why is the QPCM certification necessary?
    Employers and hiring authorities may receive hundreds of resumes for each job opening and understandably have limited time to identify the most qualified candidates. Therefore, certifications, like QPCM, are often an effective screening tool for identifying the best candidates to hire.

    In the current competitive work environment, a certification may very well be the only difference between being considered for employment . . . or not.

    "Accreditations and certifications show that you have made continuing professional development a priority and an integral part of maintaining your on-going competence to practice - providing evidence to the public and the profession of the strength of your care management skills." - CMSA.org


  • How does the QPCM certification compare to other case management certifications?
    For those caught in the Catch 22 of needing a job to get experience and needing experience to get a job, QPCM is the only certification dedicated to the population of nursing professionals who have completed pre-approved post-graduate education in case management and wish to transition into a new career.

    The QPCM certification is educationally based as opposed to other certifications that are based on years of case management experience.

    Until RNs can confirm from one to two years of work history as a case manager, they are NOT qualified to sit for most other certification exams (such as CCM, ACM, RN-BC, COHN-S, etc).


  • Is QPCM is included on the list of national certifications for the ANCC Magnet Recognition Program® DDCT™?
    Yes, the QPCM certification is recognized by ANCC on their list of national certifications for the Demographic Data Collection Tool™

  • How will the QPCM certification help me find a job?
    Although there are no guarantees, the QPCM certification will provide a distinct advantage in the hiring process for the following reasons:
    • Certifications are a popular screening tool used by hiring authorities
    • Certifications are a highly valued qualification in the current employment environment
    • QPCM certification provides a competitive edge over other job applicants
    • Certifications help certificants move past the technological "watch dogs"
    • Certificants gain extensive knowledge while preparing for the QPCM exam. This knowledge prepares them to confidently deonstrate their knowledge of case management to hiring authorities.

    The QPCM organization is dedicated to providing each certificant with resources, support, materials and guidance in the following career-related areas:
    • Competency based resumes
    • Competency based interviews
    • Employment networking opportunities
    • Career couching services

    Certifcation holders also gain access to eNewsletters and White papers regarding Career Change Tips and more.

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